Specialty Services

Florence's top-rated Professional Specialty Cleaning & Restoration company

Professional Specialty Cleaning & Restoration Services

When it comes to managing complex cleaning and recovery needs, 1st Call Disaster Services stands out as your premier choice in Cincinnati, OH, and Florence, KY. Our expert team provides comprehensive specialty services tailored to tackle the most challenging situations with efficiency and precision. From infectious disease cleanup to biohazard and trauma scene cleanup, we ensure your environment is safe, clean, and healthy.

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1st Call Disaster Services, located in Northern Kentucky, is locally owned and operated by Shane Heilman. We have the skills and equipment to handle any size restoration project, and we take pride in providing our community with the highest level of customer service.

What We Do

At 1st Call Disaster Services, we offer an extensive range of specialty services designed to address unique and high-priority cleaning challenges. Our commitment is to deliver exceptional results through cutting-edge techniques and a professional approach. Whether you’re dealing with a contamination issue or crime scene aftermath or need expert disinfection services, our team is equipped to handle it all.

Our Process

At 1st Call Disaster Services, our process is designed to ensure a thorough and efficient resolution to your cleaning and restoration needs. Here’s how we handle every job from start to finish:

Initial Assessment

We begin with a comprehensive evaluation of the affected area. Our experts assess the extent of contamination or damage, identify potential hazards, and determine the best course of action. This step is crucial for developing a tailored cleanup plan.

Planning and Preparation

Based on our assessment, we create a detailed action plan outlining the steps required to address the issue. This plan includes safety protocols, resource allocation, and a timeline for completion. We prepare the necessary equipment and materials to ensure a smooth execution.

Execution

Our trained professionals carry out the cleanup and restoration process according to the plan. We use advanced technology and industry-leading techniques to effectively remove contaminants and restore the environment. This may involve specialized cleaning methods, disinfecting agents, and thorough sanitization.

Quality Check

After completing the cleanup, we conduct a thorough inspection to ensure that all areas have been effectively addressed. We verify that the environment meets our high standards of cleanliness and safety before concluding the job.

Post-Cleanup Support

We offer ongoing support to address any additional needs or concerns. Our team provides recommendations for maintaining the area and preventing future issues. We also assist with documentation and insurance claims if necessary.

Types of Services

1st Call Disaster Services offers a comprehensive array of specialty services tailored to meet your unique cleaning and restoration needs. Our expert team is equipped to handle various challenging situations with precision and care. Here’s a closer look at the types of services we provide:

Our infectious disease cleanup service is designed to address environments contaminated with viruses and bacteria, including COVID-19. We use advanced disinfectants and techniques to ensure thorough sanitization and safety.

We provide extensive commercial disinfectant cleaning services for offices, homes, and public spaces. Our services include office disinfection and home disinfection, utilizing effective disinfecting cleaning methods to create a germ-free environment.

Handling sensitive and hazardous situations, our team excels in crime scene cleanup, trauma scene cleanup, and sewage cleanup. We ensure the complete removal of biological contaminants and restore the area to a safe condition.

We manage complex scenarios such as drug lab cleanup, meth contamination cleanup, and blood cleanup. Our team handles these situations with discretion and expertise.

Our drying and dehumidification services address water damage issues, while our carpet cleaning, upholstery cleaning, deodorization, and odor control services enhance the cleanliness and freshness of your space.

We Use Advanced Technology as Part of our Professional Specialty Specialty Cleaning & Restoration Process

We utilize state-of-the-art equipment and techniques to ensure the highest standards of cleanliness and safety. From electrostatic disinfection services to advanced biohazard removal tools, our technology enhances the efficiency and effectiveness of our services.

Learn more about our process

DIY Tips and Preventative Measures

While professional services are often necessary, there are steps you can take to maintain a clean and safe environment. Regular cleaning, proper ventilation, and immediate attention to spills can make a significant difference.

Navigating Insurance and Claims for Professional Specialty Cleaning & Restoration

Understanding insurance coverage for specialty services can be complex. Our team can guide you through the process, helping you navigate claims and ensuring you get the coverage you need.

Why Choose 1st Call Disaster Services?

Choosing 1st Call Disaster Services means opting for reliability, professionalism, and excellence in specialty services. Whether you’re in Cincinnati, OH, or Florence, KY, our expert team is dedicated to providing the highest quality cleanup and restoration services tailored to your needs.

24/7 Emergency Service
IICRC Certified Firm
Insurance Claims Assistance
Fast Dispatch for Commercial Properties
Full Team of Skilled Tradespeople and Technicians
Facilities Recovery Division

1st Call Disaster Services arrived promptly, after business hours, to address our flooded basement. They stayed until late night to make sure the situation was stabilized. Excellent Customer Service.

Prompt service, listened to customer concerns questions and good communication. I felt the technician was trustworthy, polite and professional.

1st Call Disaster Services responded quickly to my need and were very helpful in getting my basement

1st Call Disaster Services was very professional and let me know what was going on every step of the way and called when they said they were going to call to set up re-checks.

      EXCELLENT  
   Based on 198 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   Ben Lanich 
 
 
 
 Trustindex verifies that the original source of the review is Google. 1st Call Disaster Services answered the call at our home Memorial Day weekend. A faulty water supply line soaked our basement living space and jeopardized all contents in it. After reaching out to 1st Call on a Saturday they had Clint dispatched within the hour. Clint was on time, thorough and clean. He got our basement dried out in quick order. Very happy with their work and timelessness.
  
 
      Posted on Google  
   
   Chelsea Isfort 
 
 
 
 Trustindex verifies that the original source of the review is Google. What started as a nightmare quickly turned into a smooth, speedy recovery thanks Clint and Jonah! The water damage inside my home was extremely overwhelming, but from the time I called them it has been taken with such care! Physically and mentally, knowing these gentlemen cared so deeply for the work they are doing. Between communication, the work put into the job, and compassion I was in good hands!

I cannot thank them enough, please be sure to call or refer 1st call disaster services if a Tragedy happens to you or someone you know.
  
 
      Posted on Google  
   
   Kellea Alleman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Fast, kind, great service. Thank you, Jonah, Clint, AJ, Brennan.
  
 
      Posted on Google  
   
   Sheila Creasman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Johah, AJ, Brennan and Clint were professional and responsive.  I would definately recommend them.
  
 
      Posted on Google  
   
   Matthew Kreminski 
 
 
 
 Trustindex verifies that the original source of the review is Google. Recently my upstairs shower decided to start leaking through the floor and into my downstairs office.  AJ, Jonah, Clint, and Brendan were quick on the scene to get my problem resolved.  The crew was timely, communicative, knowledgeable, and extremely professional.  I would recommend them to anyone experience water damage in their home.
  
 
      Posted on Google  
   
   Sharon Broach 
 
 
 
 Trustindex verifies that the original source of the review is Google. AJ BRENNAN AND CLI T WER WONERFUL
  
 
      Posted on Google  
   
   J W 
 
 
 
 Trustindex verifies that the original source of the review is Google. Clint from first call was very friendly and helpful and so was his helpers or coworkers aj and Brendon
  
 
      Posted on Google  
   
   Nathan Finley 
 
 
 
 Trustindex verifies that the original source of the review is Google. AJ, Brennan, and Clint helped helped me out by taking out water damaged wood and drywall from my basement before the mold could set in. They were professional and got the work done quickly.
  
 
  
  
 
     Verified by Trustindex  Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more